OdishaPlus Bureau
The most awaited governance initiative ‘Mo Sarkar’ that offers a completely new governance experience was launched by Chief Minister on Wednesday. Chief Minister Naveen Patnaik rang up eight persons over the phone who had earlier come to different Police Stations and Hospitals and sought their feedback after collecting their numbers from the ‘Mo Sarkar’ portal randomly.
While giving their opinion and feedback on police stations and hospitals, these people also complimented the Chief Minister for this innovative program. Later the CM went to Capital Hospital and Saheed Nagar police station and released the ogo and preamble of the programme.
Mo sarkar started at all the Police Stations, 21 district headquarters hospitals and Cuttack, Berhampur and Sambalpur MCH. This programme will be effective at the DHHs of the State by October 30 and by March 30 all the departments of the State Government will implement it. The CM had announced the programme on August 15.
The Objective of this program is to provide service with dignity to people who are coming to government offices for different purposes. The reason being in democracy the people are the real masters and government officials are here to serve them.
Under the programme, the phone numbers of people who are coming to different government offices will be collected randomly, they said adding, It is not a grievance redressal mechanism. The purpose is to improve the governance system by collecting feedback on the behavior and professionalism of government officials.
Improvement in the system can only bring in desired changes in the lives of people. Under the programme, the phone numbers of all the people who are coming to different government offices will be registered and an SMS will be sent to their numbers within 24 hours. If the SMS is not received or the number is not registered, then the concerned person can make a missed call to 14545 and get his/her number registered.
These telephone numbers will be randomly collected. Chief Minister departmental minister, Police D.G. (in case of police stations) and Departmental Minister, Secretary and Director (in case of the hospital will call random numbers to get feedback.
The employees will be ranked as good or bad on the basis of the feedback. The employees with good rank will get out-of-turn promotion and action will be taken against the employees with bad rank. The identity of the person giving negative feedback will be kept secret.
